Support and Frequently Asked Questions

I am new to the Canva Template Shop. How does it work?

This video will introduce you to the shop + answer your questions!

How are the Canva templates delivered or shipped to me?

Since this is a digital product and not a physical product, your will get access to your digital product immediately. Each template is delivered after purchase via a PDF download. You'll receive immediate access to your templates on your PDF. 

If you have any issues with your order or PDF, please email hello@thecanvatemplateshop.com

How do I get these templates into my Canva account?

Simply click the links included in your PDF to download, click the "Use Template" button, and use your templates right away.

What is your refund policy?

This is a digital product, and you will get full access to all the templates and trainings right away, therefore the Canva Template Shop is unable to return your money. That being said, we want you to be happy so if you have any issues, please reach out at hello@nicholette.biz or +1 (303) 656-9872. Also see Terms of Use.

Can Bundle Items / templates be switched out?

Unfortunately, the bundles are preselected and come as they are. They contain everything the individual sets do but at a discounted rate. Score!

How are the Canva templates delivered?

Each template is delivered immediately after purchase via a PDF download. You'll receive immediate access to your templates on your PDF. Please note this is a digital product and not a physical product. If you have any issues with your order or PDF, please email hello@thecanvatemplateshop.com

Can my VA use my templates?

Absolutely. Team members may use your Canva Templates in your Canva account for your business. If they would like to use them in their own Canva, they would need to purchase their own templates. If you still have questions, please email hello@thecanvatemplateshop.comAlso see Terms of Use.

Can I use these templates on mobile or tablet?

Yes. I recommend first adding your templates to your Canva Account on desktop and accessing then from your Canva App on your mobile or tablet. This will make it adding to your account easier.

Can I create products to sell with your templates?

You can use my products to create digital products like PDF ebooks, workbooks, graphics etc. for your business. You cannot use my templates to make your own Canva templates for sale or for client work without purchasing a commercial license. Thank you for understanding and respecting the hard work that has gone into creating these templates. If you are not sure, please email me at hello@Nicholette.biz

Why should I use Canva templates in the first place?

If you’re not already using Canva templates for your biz, you are totally missing out! Think about it this way. We use templates all the time, in our biz and in our day-to-day lives. The Trello board you duplicate for every new project? That’s a template. The plug-and-play landing page designs you use, so you don’t have to start from scratch? Even your grocery list printable is a template! What we looooove about all these templates is that they totally streamline our lives. They shave hours off of whatever we’re doing, because we a) don’t have to start from scratch, and b) don’t have to fall into the internet rabbit holes looking for inspo. Canva Templates do the exact same thing for all the visuals in your business. Just plug your content and brand elements into the existing format and voila. You have a gorgeous ebook, Insta post, Facebook banner, or whatever graphic you need in minutes (not hours or days).

Can Canva templates really help me make gorgeous, scroll-stopping graphics, even if I have no eye for design?

Heck yeah, love! That’s why I created The Canva Template Shop in the first place — because marketing your biz with on-brand, eye-catching graphics should feel easy, no matter how much design experience (or how big of a budget) you have.

Will you show me how to use these templates?

Yes.Each template comes with a video walk-through, showing you exactly how to set up and personalize your templates in no time. Plus, my team and I are only ever an email away at hello@nicholette.biz if you need extra help.

Can I use your templates for my clients work?

If you want to use my templates to create graphics for your clients, you'll just need to upgrade to the commercial license. Simply choose personal or commercial when adding to cart.

I have more questions, how can I contact you?

No problem. Just send your question over to me at hello@Nicholette.biz and my team and I will get back to you ASAP.

Do you have a payment plans through Sezzle?

Yes! We're excited to offer payment plans through Sezzle. Just go select checkout and select Sezzle as your option at the end. Here is a quick video to show you how.