We'll get back to you within 2 business days, but if for some reason you do not get a response, please feel free to contact us at [email protected].
Frequently Asked Questions
The All-Acess Pass
Why should I join the membership, instead of buying templates as I need them?
You absolutely could still buy your templates one-by-one. BUT, you’d be missing out on a huge discount, considering the Membership gives you access to $1,200+ worth of templates (and growing!) for as low as $40/month when you choose the annual option.
You could drop $29 on Insta Story Templates here, or $130 on Social Media Ad Templates there. But if you’re serious about getting your content + offers in front of your tribe in a gorgeous, on-brand way that drives more connection + conversions, and never be stuck with design inspo ever... then the Membership is a wayyyy more cost-effective + efficient way for you to do all that (and more), friend.
Can I use these templates for my clients? What license is included?
Your Membership includes a standard license that you or your team can use to create unlimited end products for personal use in your Canva account.
To use the templates for multiple clients, or to create multiple end products for sale, you can purchase the extended license in the Canva Template Shop. If the product is not available in the shop, or if you’re not sure which license you need, you can reach out to me or my team at [email protected].
Thank you for understanding and respecting the hard work that has gone into creating these templates 🙏
What happens if I decide the membership isn’t for me?
We know you’re going to LOVE your Canva Template Shop Membership. But, if you want to cancel at any time, you can do so easily inside your membership portal.
For Monthly members: Your access to all member content will be revoked on the day you cancel your membership. Please try to do so a minimum of 48 business hours prior to your next billing cycle, to make sure our system processes your cancellation.
For Quarterly and Yearly Members: Your membership can also be canceled at any time, but you will not be refunded for any unused portion of the quarter or year. You may retain access to membership content for the remainder of the quarter or year.
If you cancel your membership and want to rejoin at a later date, you absolutely can — but your original rate will no longer be locked in, and you will have to pay whatever the quarterly/annual rate is at that point.
The Shop & General FAQs
I’m new to Canva templates. Why should I use them?
Oh, GIRL. If you’re not already using Canva templates for your biz, you are totally missing out!
Think about it this way. We use templates all the time, in our biz and in our day-to-day lives. The Trello board you duplicate for every new project? That’s a template. The plug-and-play landing page designs you use, so you don’t have to start from scratch? Even your grocery list printable is a template!
What we looooove about all these templates is that they totally streamline our lives. They shave hours off of whatever we’re doing, because we a) don’t have to start from scratch, and b) don’t have to fall into the internet rabbit holes looking for inspo.
Canva Templates do the exact same thing for all the visuals in your business. Just plug your content and brand elements into the existing format and voila. You have a gorgeous ebook, Insta post, Facebook banner, or whatever graphic you need in minutes (not hours or days).
How are the Canva templates delivered, and how do I access them?
Each template is delivered immediately after purchase via a PDF download. You'll receive immediate access to your templates on your PDF. Please note this is a digital product and not a physical product.
Simply click the links included in your PDF to download, click the "Use Template" button, and use your templates right away.
Yes. I recommend first adding your templates to your Canva Account on desktop and accessing them from your Canva App on your mobile or tablet. This will make adding it to your account easier.
How easy is it to customize these templates?
As easy as hitting the on button on your Nespresso machine in the morning. All you have to do is swap in your brand colors and fonts, plug in your content, and voila! Your new graphics are ready to share with (and dazzle) the world.
Plus, each template comes with a video walk-through, showing you exactly how to set up and personalize your templates in no time.
I’m the farthest thing from a designer. Can Canva templates really help me make gorgeous, scroll-stopping graphics, even if I have no eye for design?
Heck yeah, love! That’s why I created The Canva Template Shop in the first place — because marketing your biz with on-brand, eye-catching graphics should feel easy, no matter how much design experience (or how big of a budget) you have.
Will you show me how to use these templates?
Yes. Each template comes with a video walk-through, showing you exactly how to set up and personalize your templates in no time. Plus, my team and I are only ever an email away at [email protected] if you need extra help.
Can I create products to sell with your templates?
You can use my products to create digital products like PDF ebooks, workbooks, graphics etc. for your business. You cannot use my templates to make your own Canva templates for sale or for client work without purchasing a commercial license. Thank you for understanding and respecting the hard work that has gone into creating these templates. If you are not sure, please email me at [email protected]
Can I use your templates for my clients work?
If you want to use my templates to create graphics for your clients, you'll need to upgrade to the commercial license. Please email us at [email protected] with details on what you’re looking to create, and we’ll be happy to help you from there.
Can my VA use my templates?
What is your refund policy?
What if I have issues with the templates?
My team and I are only ever an email away at [email protected] if you need extra help.